![]() Polish Branch supports BPO for 24 countries, including Germany, UK, Italy, France, Portugal and Eastern Europe. ![]() Sitel Branch in Poland provides call center solutions for the all EMEA region. The share capital of the company is 52.759.500 PLN. is operating on the Polish market since 1996. It is a manufacturer and distributor of products with advanced technology and innovation. Samsung Electronics is the world leader in consumer electronics, which belongs to the South Korean business group Samsung. Noteworthy is also high level of current cooperation with Sitel’s leaders for monitoring and improving the services provided to the client – Samsung Electronics Poland - said Krzysztof Gawecki, SGS Lead Auditor, after the certification audit. I have to admit that after the audit in Samsung Service Center I was full of proud seeing a professional way in which customers are treated and how great is a merit of motivated and friendly team led by competent leaders. – Compliance with EN 15838 standard requirements above all, needs a proper understanding, attitude and commitment of managers with ensuring resources for system functioning. Every year, Samsung Service Centre will be subject of mandatory surveillance audit, which verifying maintenance of effectiveness of the management system and maintenance of adequate procedures and standards of provided service. We believe that gaining the certificate will have positive influence for the trust, given us by the clients and will allow us to strengthen the good relation between the company, employees and the customers – says Olaf Krynicki, the spokesman for Samsung Electronics Poland.ĮN 15838 certificate has been granted by SGS, the reputable Swiss certification body and will be valid for three years, until June 2016. – In order to meet EN 15838 requirements, we had to make sure that procedures used in Samsung Service Center provide the highest level of customer satisfaction. Its main purpose is to set a standard in quality services provided by call centers, to identify the best practices in key management areas and to establish effective management systems in service centers. This is the fourth certification in Poland and the first for outsourced service center.ĮN 15838 standard was elaborated in 2009 by ECCCO (European Confederation of Contact Centre Organizations) for the European Commission request. It is granted for fulfilment of the standard requirements connected with quality call center services and for demonstration of the management system effectiveness. After the KYC verification and credit scoring, a loan is disbursed with easy EMI payment plans within 20 minutes.Warsaw, 1 July 2013 - Samsung Electronics Service Center Poland, run in cooperation with Sitel Poland, has received the European EN 15838 certificate. “This is another step in our goal to provide affordable solutions to all credit worthy customers regardless of their credit history," said Shivashish Chatterjee, co-founder and joint managing director of DMI Finance.Īccording to Samsung, to get loans, customers will have to visit the Samsung Finance+ desk in any of the retail outlets that have the facility and submit e-documents for KYC verification. “We are positive that Samsung Finance+ will touch the lives of millions of consumers, especially those who are new to credit and are in semi-urban and rural markets," said Mohandeep Singh, senior vice president, Consumer Electronics Business at Samsung India.Īvailable only to Indian customers, the lending program was launched in partnership with Delhi-based credit solutions company DMI Finance, according to Samsung. The company is planning to expand the lending program to over 5,000 retail stores in 1500 cities by the end of the year. Samsung said the loan will be available at 3,000 retail stores in 1,200 cities in India.
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